Update About Your Donor Portal
We’re excited to announce, we’re transitioning to a new technology platform called Give Interactive. This platform will replace our current systems, FIMS and Donor Central, and provide an improved experience to manage your fund.
As we make this transition, Donor Central will be taken offline so that the new system can be updated and tested. There is a scheduled system outage from August 28 to September 6.
During the system outage, you will not be able to access your donor profile, view fund details, or make credit card donations or grant recommendations. Grant recommendations and gifts received during the last two weeks of August will require an additional 10-14 business days for processing due to the service interruption.
Your Next Steps
Upon completion of the scheduled system outage period, you will receive an email from EBCF containing instructions on how to access your new donor portal. This will allow you to claim your new profile and reset your password.
For any inquiries, please contact our Donor Services team at dsas@eastbaycf.org.
Thank you for your patience and understanding during this period of change. Our goal is to provide you with an easier-to-use and more efficient experience. We deeply appreciate your contributions and are committed to enhancing our services to better serve you and our community.
